United States Wholesale

WE ARE LIVE AND OPEN FOR BUSINESS! - NEW PRODUCTS ARE BEING ADDED DAILY! - APPLY TODAY TO GET THE LATEST DEALS!

WE ARE LIVE AND OPEN FOR BUSINESS! - NEW PRODUCTS ARE BEING ADDED DAILY! - APPLY TODAY TO GET THE LATEST DEALS!

Stay in touch with us by adding your email

Stay in touch with us by adding your email

FREQUENTLY ASKED QUESTIONS

Last Updated: February 27, 2022

GENERAL

United States Wholesale is an online B2B wholesale marketplace that was build to help American businesses.

It's a place for U.S. wholesale vendor/suppliers can exhibit their products and where U.S. buyers/resellers can source products that are located within the United States.

 

There are both monthly and yearly packages available.

Buyer Pricing

Vendor Pricing

Buyers can be located in the United States, Canada, U.K. and the E.U.

 

All products for sale have to be physically located within the United States.

English.

We are the first and ONLY online business-to-business wholesale marketplace built specifically to support American businesses.

 

Yes. As a U.S. based vendor, you will only have to compete with other U.S. based vendors without the interference of international competition.
 
As a buyer, you will have a platform where you can source products with the confidence that they are located within the United States and that your products will arrive quickly.

Yes. You can check out our About Page and read the articles on our Blog Page.

You can also check out our Social Media accounts:

If you have any questions, please feel free to leave us a message via our Contact Page.

 

Yes, you can find our digital catalog HERE

If you're a buyer you can sign up to our newsletter form in the footer of this page to stay up to date with all of the above.

If you're a vendor and want to receive vendor specific email, you can sign up here.

You can read our Privacy Policy Here.

You can find our contact information and reach out to us directly on our Contact Page.

At the moment, we are still early in the start-up stage and currently do not offer live chat support.

My account

Head over to our Register Page and click on either the Buyer or Vendor button for full instructions.

Buyers and vendors, to update your billing name, email and change password CLICK HERE. To update your buyer subscription, CLICK HERE 

 

Vendors, to update your vendor profile CLICK HERE

To update your shipping and billing address (both buyers and vendors) CLICK HERE 

 

Vendors, to update your ship from address, CLICK HERE

You can reset your password HERE

While we do not store any of our customers' payment information on our website, you can remove any payment information related to your account by CLICKING HERE.

If you selected "Save Card" during checkout, you card will appear immediately after completing a purchase. You can find it HERE.

During checkout, simply click the "Click Here To Enter Your Code" on the checkout page. 

NOTE: You must be logged in to access the checkout page.

If your account has been suspended it is either currently under review or has been permanently suspended for Terms violation.

 

You will be notified in detail which Terms were violated and will be requested to provide documentation.

 

Please promptly provide all information that may be requested.

If you like to pause your subscription, as a buyer, simply click "Cancel" on THIS PAGE.

 

As a vendor, to cancel your subscription, simply click "Cancel" on THIS PAGE.

 

To permanently remove your account including all related information we have on file, send us a message at support@unitedstateswholesale.com with the subject "ACCOUNT REMOVAL REQUEST" and we will fully remove your account.

 

All emails from our mailing lists have a "unsubscribe" button at the bottom of each email.

 

Simply click it and you will not receive any more marketing emails.

 

You will still receive order related emails.

ORDERS

After you have placed your order it will be placed on "Hold" until payment has been verified. Once the payment has been verified, your order will be adjusted to "Processing" and the vendor will be instructed to ship the order. 

After the order has been shipped, you will be provided with a tracking number and the order will be adjusted to "Completed". The vendor will be sent the funds 14 days after this stage. 

During checkout, simply click the "Click Here To Enter Your Code" on the checkout page. 

NOTE: You must be logged in to access the checkout page.

All your orders can be FOUND HERE

You can find the status of all your orders HERE

First Step: Contact Vendor

Go to Your Orders and locate the order you're having problems with.

Click on the order you need help with and click the "GET SUPPORT" button.

 

Second Step: Contact Admin

If you cannot resolve your issue by contacting the vendor, reach out to Customer Support either via the Contact Us page or reply to the email you received after first placing the order. Additionally, you can always send us a message at support@unitedstateswholesale.com for assistance.

Depends.

 

Before Payment Received: If you have placed the order but not yet paid for it, then simply send us a message and we will update the shipping address.

 

After Payment Received: If the payment has already been processed make sure to send us a email at support@unitedstateswholesale.com and a message to the vendor from Your Orders to request that the order be updated.

 

Unfortunately we cannot guarantee that there will be enough time to stop the shipment if the payment has already been received. If the order has already been handed to the carrier, it might be able to be intercepted but all carrier fees will be billed to the buyer.

Depends.

Before Payment Received: If you have placed the order but not yet paid for it, simply send us a message so we can adjust the order accordingly.

 

After Payment Received: If the payment has already been processed make sure to send us a email at support@unitedstateswholesale.com and a message to the vendor from Your Orders to request that the order be not be shipped until updated.

 

Unfortunately we cannot guarantee that there will be enough time to stop a shipment to change the order if the payment has already been received.

Yes. As long as it is before you have completed the payment you can simply Contact Us and we will adjust the order accordingly.

 

If the order has already been paid for and shipped out, we recommend placing another order.

Yes. As long as it is before you have completed the payment you can cancel the order without incurring any fees.

 

If the payment has already been received it may be subject to our Return Policy.

If your order was cancelled it was most likely because either the payment wasn't received in a timely manner or that the vendor was not able to fulfill the order.

 

For more information please Contact Us.

First Step: Make sure to be logged in. The checkout page is only accessible to logged in users.

 

Second Step: Please locate the item in question and add it back into to your cart.

 

If the problem persists the item might have sold out. Contact Us for more information.

Out of stock items do not show up in a the catalog.

 

If it is an item you have previously purchased, please contact the vendor from Your Orders page and ask them when they will restock the items.

 

If it's an order you have already paid for and the vendor contacted you to let you know that their listing was listed by mistake although it was out of stock, simply send us a message and we will issue a full refund.

Products on the United States Wholesale Marketplace are listed by third-party vendors. Please reach out to the vendor and ask when and if the items will be back in stock.

 

United States Wholesale do not keep track nor do we notify when items are out of stock or get restocked by our third-party vendors.

On Your Orders page, there is a "Shipments" column.

 

If it contains a green "Shipped" label next to your order, then your order has been shipped.

 

If it contains a blue "Partially Shipped" label next to your order, then your order has been partially shipped.

Your order can be tracked HERE

 

If your order never arrived, please reply to your order confirmation email or send us a message from the Contact Us page to let us know that your order wasn't received.

For any issues with your order, please contact the vendor first from Your Orders page.

 

If the issue cannot be resolved with the vendor, please escalate it by sending us a message via our Contact Us page, reply to the order confirmation email you received when you first placed the order or you can also text us at: (800) 851-7084

 

Please make sure to include the Order ID in the message

Payment

Due to enhanced security reasons (to prevent fraud), we do not offer free trials.

 

Vendor accounts come with a 30-day Money-Back Guarantee and all buyer accounts are non-refundable. 

All memberships (both buyer and vendor accounts) are processed with Stripe® and all major credit cards are accepted.

 

For products we offer the following payment options:

  • eCheck/ACH
  • Wire Transfer
  • Zelle®

For product purchases we offer the following payment options:

  • eCheck/ACH
  • Wire Transfer
  • Zelle®

All memberships (both buyer and vendor accounts) are processed with Stripe® and all major credit cards are accepted.

No. All orders have to be paid in full.

United States Wholesale only control the pricing of memberships / subscription and do not control the prices of the products sold on our platform.

 

All physical products and their pricing is controlled by the third-party vendors that offer them for sale.

At the moment, only U.S. Dollars are accepted.

Yes. For buyer memberships only. All vendors are required to be U.S. businesses and therefore can only pay using U.S. credit cards.

No. No sales tax ever.

 

This is a B2B platform and all items sold are only to be purchased for reselling purposes as outlined in our Terms of Use.

We only accept credit cards for our memberships / subscriptions and your credit card will be charged immediately upon signing up for a  active buyer or vendor account.

Please Contact Us and explain the situation so that we can help resolve the issue.

Please Contact Us and explain the situation so that we can help resolve the issue.

Billing

All memberships (both buyer and vendor accounts) are processed with Stripe® and all major credit cards are accepted.

For products we offer the following payment options:

  • eCheck/ACH
  • Wire Transfer
  • Zelle®

We offer a variety of pricing plans for vendors and they are all available in monthly or yearly billing.

 

Vendor Plans:

  • Starter
  • Standard
  • Standard +
  • Pro
  • Enterprise

Buyer Accounts:

  • Monthly
  • Yearly 

There is no setup fee. All memberships are billed either on a monthly or yearly basis. There are no additional fees and your account can be cancelled at any time.

If you select a monthly plan, then yes, your account will be automatically debited once per month. If you select a yearly plan, your account will be debited every year.

Your billing cycle starts on the day you sign up.

Your billing information is located in My Account

To make changes to your Buyer Subscription CLICK HERE.

 

To make changes to your Vendor Subscription CLICK HERE.

Contact Us and explain the situation for customer support.

Yes, simply "cancel" your subscription and your account will not be debited next billing cycle. Whenever you're ready to come back you can restart the same subscription or try a different one.

 

BUYERS CLICK HERE

 

VENDORS CLICK HERE

Shipping

You can find our Shipping Policy Here

As of Feb 2022 shipping is only offered to the United States and Canada.

Once your payment has cleared with our financial institution, the vendor will be instructed to ship your order within 1 business day.

The shipping costs are calculated based on product weight and the "from address" (vendor) to the "delivery address" (buyer).

If you purchase multiple product from different vendors at the same time your shipping cost will be calculated separately as they need to be individual shipments from each vendor.

 

If you have 2 or more orders from the same vendor, then contact the vendor from the Your Orders page and request to combine the shipping.

We offer up to 1-Day shipping with a major carrier.

 

The vendor is instructed to ship the orders within 1 business day after payment has cleared with out financial institution.

It depends on the laws of your country.

Your order can be tracking by going HERE.

 

You will also receive a tracking link in the shipping confirmation email once your order has been marked as shipped.

Returns / refunds

Yes. However, each vendor sets their own return policy and a re-stocking fee may apply.

 

If item is non-returnable it will state so clearly on the product page and during checkout as well.

 

For more information, please read our Returns & Refunds Policy

Buyers are responsible for all return shipping costs unless the items are not as described, damaged etc.

 

Additionally, each vendor sets their own return policy and a re-stocking fee may apply.

 

For more information, please read our Returns & Refunds Policy

Go to Your Orders and locate the order you would like to return. If the items are returnable, a "REQUEST RETURN/REFUND" button will appear.

 

Click the "REQUEST RETURN/REFUND" button to check if the items are still within the return window.

 

We recommend that you contact the vendor before started the return process.

 

For more information, please read our Returns & Refunds Policy

We recommend that you contact the vendor to ask if they will accept an exchange instead of return.

 

For more information, please read our Returns & Refunds Policy

It depends on how large the order is and from where it's being returned. 

 

Once the order has been returned and approved by the vendor, please allow 1-5 business days for the refund to get processed.

 

For more information, please read our Returns & Refunds Policy

For more information, please read our Returns & Refunds Policy

For U.S. buyers, once the order has been returned and approved by the vendor, please allow 1-5 business days for the refund to get processed.

 

For international buyers, once the order has been returned and approved by the vendor, please allow 3-5 business days for the refund to get processed back into your account. (international wire fee may apply)

Security

Yes. We impose strict security protocols to keep our website secure.

Yes. This is required to have a full user experience on our marketplace. More on this HERE.

Our website is secured using a TLS/SSL certificate. All communications between your browser and our website are encrypted and secure, using a security certificate.

By registering and using the Service, you are authorizing us to collect, store and use your information in accordance with this Privacy Policy, including your name, addresses, telephone numbers, and other related information. Here are some examples:

  • Name
  • Business
  • Contact Information
  • Address
  • Shopping behavior

More on this can be found HERE.

Yes. We use Secure Sockets Layer (SSL) and Hypertext Transport Protocol Secure (HTTPS) to ensure your personal information is protected and secured.

Security measures are designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology.

All data are stored in a cloud based data center located in the western part of the United States.

We ensure passwords go through a strength meter check and all the best practices are in place for a secure password. We encourage our users to follow those practices as well. Some of them are to never reveal or give your password to others, Keep complexity with a random combination of numbers, letters and symbols and include at least 16 to 20 characters.

We will never sell your personal information, and all users are subject to stringent policies and standards. More information on this can be found HERE.

Yes. We use a screening service like Goodhire.com to run background checks on our potential employees. They conduct checks on criminal record, education, employment history, and other past activities in order to confirm their validity. We make the final unbiased decision on giving them a position in our company.

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