Vendor Code of Conduct
All Vendor are expected to adhere to the following policies when listing products on United States Wholesale. Vendor abusing this platform, committing offenses and posting prohibited content can result in suspension of your United States Wholesale account.
Vendor code of conduct
This policy requires that Vendor act fairly and honestly on United States Wholesale to ensure a safe buying and selling experience. All Vendor must:
- Provide accurate information to United States Wholesale and all buyers at all times
- Act fairly and not misuse United States Wholesale features or services
- Not attempt to damage or abuse another Seller, their listings or ratings
- Not attempt to influence customers’ ratings, feedback, and reviews
- Not send unsolicited or inappropriate communications
- Not contact customers except through Buyer-Seller Direct Messaging
- Not attempt to circumvent the United States Wholesale sales process
- Not operate more than one selling account on United States Wholesale without a legitimate business need
Violating the Code of Conduct or any other United States Wholesale policies may result in actions against your account, such as cancellation of listings, suspension or forfeiture of payments, and removal of selling privileges. More details about these policies are below.
Accurate Information
You must provide accurate information to United States Wholesale and our buyers and update the information if it changes. For example, this means that you must use a business name that accurately identifies your business and list your products in the correct category.
Acting Fairly
You must act fairly and lawfully and may not misuse any service provided by United States Wholesale. Examples of unfair activities include:
- Providing misleading or inappropriate information to United States Wholesale or our buyer, such as by creating multiple detail pages for the same product or posting offensive product images
- Manipulating sales rank (such as by accepting fake orders or orders that you have paid for) or making claims about sales rank in product titles or descriptions
- Attempting to increase the price of a product after an order is confirmed
- Artificially inflating web traffic (using bots or paying for clicks, for example)
- Attempting to damage another Vendor , their listings or ratings
- Allowing other people to act on your behalf in a way that violates United States Wholesale’s policies or your agreement with United States Wholesale
Ratings, Feedback, and Reviews
You may not attempt to influence or inflate customers’ ratings, feedback, and reviews. You may request feedback and reviews from your own customers in a neutral manner, but may not:
- Pay for or offer an incentive (such as coupons or free products) in exchange for providing or removing feedback or reviews
- Ask customers to write only positive reviews or ask them to remove or change a review
- Solicit reviews only from customers who had a positive experience
- Review your own products or a competitors’ products
Communications
You may not send unsolicited or inappropriate messages. All communications to customers must be sent through Buyer-Vendor Direct Messaging and be necessary for fulfilling the order or providing customer services. Marketing communications are prohibited.
Customer Information
If you receive customer information such as addresses or phone numbers to fulfill orders, you may use that information only to fulfill orders and must delete it after the order has been processed. You may not use customer information to contact customers (except through Buyer-Vendor Direct Messaging) or share it with any third-party.
Circumventing the Sales Process
You may not attempt to circumvent the United States Wholesale sales process or divert United States Wholesale buyers to another website. This means that you may not provide links or messages that prompt users to visit any external website or complete a transaction elsewhere.
Multiple Selling Accounts on United States Wholesale
You may only maintain one Vendor account unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.
Examples of a legitimate business justification include:
- You own multiple brands or and maintain separate businesses for each
- You manufacture products for two distinct and separate companies
Filing Infringement Notices as an Agent or Brand Protection Agency
United States Wholesale understands that many brands may choose to have brand protection agencies or agents report intellectual property infringement on their behalf and accepts submissions from authorized agents. However, United States Wholesale does not permit individuals with active selling accounts to file infringement notices as an agent of a brand when the filing of those notices could benefit their own selling account (through removing competing listings, for example). Any Vendor filing notices as an agent to benefit their own status as a Vendor may have their selling account terminated.
